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Why was my payment declined? 

  • Credit cards and other payment methods can be declined for several reasons. One we see most often is an error in the "Bill To" address. You must be sure that the billing address on file for your payment method matches the billing address on your order.

  • You may also need to double check the credit card number and the CVV2 number of your card.
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    I changed my mind. Can I cancel my order? 

  • You may cancel an order at any time before the order ships.

  • Contact us to cancel an order or give us a call at 1 (800) 385-5380 between 8:00 am and 4:30 pm CST and we will be happy to help you.
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